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Customer Service - Start Service

  1. Your Water is Our Promise Tagline_Horizontal_web
  2. Please select the service type and complete the required fields marked with an asterisk (*).*

    I want to...

  3. Date to start service should be no more than two weeks in the future of submitting this request.  We are unable to start service for a past date.

    The request of a service date does not guarantee a date of service.


    New Service Fees

    $46 - Account Establishment Fee for all accounts.  Included in first bill.

    $0 - Turn on next business day or later between 8:00 a.m. and 5:00 p.m. weekdays, excluding holidays

    * $52 - Turn on today between 8:00 a.m. and 3:00 p.m. weekdays, excluding holidays

    * $126 - Turn on between 3:00 p.m. and 10:00 p.m. weekdays, excluding holidays

    * $252 - Turn on between 5:00 p.m. and 8:00 a.m. weekdays, all day weekends and holidays

    * Please call Customer Service at (760) 391-9600 after submitting this request to confirm any of the previous three options

  4. Realtors

    Complete the request to start service as a property owner and provide a listing agreement designating that you are the authorized agent for the property owner and are responsible for the water at the property. A $100 deposit is required to establish service. Under some circumstances, a hold harmless agreement may be required for third parties.

  5. Service is for:*

     

  6. Primary Telephone Number Type*
  7. Secondary Telephone Number Type
  8. Landlord Type*
  9. Person authorized to access your account information and act on your behalf. Please input "None" if no one is authorized.

  10. Authorization for Tenants to Establish Service*

    As the Property Owner, do you authorize current and future tenant(s) to establish service in their name?

  11. Affidavit of Ownership*

    I / We acknowledge ownership of property located at the service address entered. I declare under penalty of perjury and possible immediate discontinuance of water service that I assumed or will assume ownership of said property upon closure of escrow (or through other legal acquisition) on the date I provided in this application. Further, I acknowledge that as the owner of the aforementioned property, I ultimately assume all responsibility for any bills, costs or fees associated with water service, regardless of user or use.

  12. Responsibility for Payment of Water Bills*

    Property Owners are responsible for payment of water bills.

    By acknowledging this document, I certify I am the legal landowner or designee of the property identified as the service address above, all information is true and correct, and acknowledge and agree to all terms and conditions set forth below. I assume all responsibility for any bills, costs, loss, damage, penalties, charges, or fees associated with water service regardless of user or use.

    Owners may authorize tenants to establish service in their names; however, responsibility for the account remains with the Property Owner. The District, as a courtesy, may allow the Property Owner to authorize a Tenant to be billed for service. This courtesy is at the discretion of the District and as such, the District may transfer service from a Tenant back to the Property Owner and refuse to allow future service to be billed to a Tenant. In such circumstances, the Property Owner will receive all billing statements. CVWD may require Property Owners to pay any outstanding balances prior to a new Tenant establishing service. Upon termination of the tenant’s account, the account will automatically revert to the owner’s name.

    I understand all bills are due and payable within 15 days of billing. Bills not paid within 25 days of billing are assessed a 1.5% Late Charge. Bills not paid within 40 days of billing are assessed a $25 Delinquency Fee. I understand a $46 Account Establishment Fee will appear on my first bill.

  13. Responsibility for Payment of Water Bills *

    By acknowledging this document, I certify I am the authorized tenant of the property identified at the service address above, all information is true and correct, and I acknowledge and agree to all terms and conditions set forth below. Upon termination of my account, the account will automatically revert to the owner’s name. I understand all bills are due and payable within 15 days of billing. Bills not paid within 25 days of billing are assessed a 1.5% Late Charge. Bills not paid within 40 days of billing are assessed a $25 Delinquency Fee. A $46 Account Establishment Fee will appear on the first bill. The District may transfer service from a Tenant back to the Property Owner and refuse to allow future service to be billed to a Tenant. In such circumstances, the Property Owner will receive all billing statements.

  14. Terms & Conditions


    CVWD owns, operates, and maintains the portion of the line from the water main to the outlet of the gate valve on the downstream side of the meter, check valve or backflow prevention device (Service Connection). Customer is responsible for the remaining portion of the line to the property being served (Customer Service Line). The Customer Service Line includes separate domestic water and fire sprinkler systems.


    Customer acknowledges that CVWD will provide a single Service Connection to Customer’s property identified in this application (Property). CVWD may discontinue service to the Property for any reason set forth in the Regulations, including, but not limited to, failure to make payment when due. If CVWD discontinues service, there is no water for the property sprinkler system. Customer assumes all risk of loss and damage to the Property or injury arising out of the termination of service and waives all claims against CVWD, including losses in connection with the loss of property fire sprinkler protection. Customer assumes all risk of loss or damage to personal and real property due to backflow from the fire sprinkler system portion of the Customer Service Line into the domestic portion of the Customer Service Line for any reason whatsoever, including without limitation, any water quality exceedances.


    Customer shall assume the defense of, indemnify and hold harmless CVWD from and against all actions, causes of action, damages, demands, liabilities, costs (including, but not limited to reasonable attorneys’ fees), claims, losses and expenses of every type and description (collectively, Costs) to which it may be subjected resulting from: (A) the design, construction, testing (including inspection to ensure that such system is operational), operation, maintenance, repair and replacement of the property fire sprinkler system located on the Property; (B) the performance of, or the failure of performance of, the residential fire sprinkler system; (C) backflow from the fire sprinkler system portion of the Customer Service Line into the domestic portion of the Customer Service Line for any reason whatsoever, including without limitation, any water quality exceedances; and (D) any death, injury, property damage, accident or casualty caused or claimed to be caused by the discontinuance of service to the Property for any reason set forth in CVWD’s Regulations, including, but not limited to, failure to make payment when due, including any Costs in connection with the loss of the use of the property fire sprinkler system. CVWD shall make all decisions with respect to its representation in any legal proceeding concerning this section.


    Service is subject to the requirements and limitations set forth in the Regulations of the District, as they may be changed from time to time.

  15. COACHELLA VALLEY WATER DISTRICT

    Post Office Box 1058

    Coachella, California 92236

    (760) 391-9600

    (760) 398-3190 - fax

    CustomerService@cvwd.org


    rev 9/2021

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