Start / Stop Domestic Service
All requests are submitted online
If you prefer to submit your request to Coachella Valley Water District by mail, fax or in person, please select the applicable form and print it.
For your protection
CVWD is committed to protecting our customer’s identity. We do not collect driver’s license information or Social Security numbers, however proof of identity may be required when establishing or changing water services. If you want a spouse, relative, or third party to have access to your account, please include their information on your request.
Every residential and commercial property requires an application for service.
Account establishment fee
Coachella Valley Water District assesses a $30 account establishment fee on the first bill to all new accounts.
Property owners: All accounts, whether the property is to be rented or leased, must have owner authorization to setup an account.
Tenants: Property owners may authorize tenants to be billed directly, however the owner is responsible for all unpaid charges. If the property you rent has a new owner, please advise them to submit an owner’s application so that our records are accurate and water service remains on.
Realtors, Brokers, HOA, or Property Managers: Complete the request to start service as a property owner and provide a listing agreement designating that you are the authorized agent for the property owner and are responsible for the water at the property. A $100 deposit is required to establish service. Under some circumstances, a hold harmless agreement may be required for third parties.
Businesses, office buildings:
New account holders must establish credit worthiness before service can begin by showing proof of prior service in the applicant’s name for 12 consecutive months. If credit worthiness is not established, a $250 deposit is required. The deposit will be held for one year after service is started, and the district shall apply the deposit to the water billing until the deposit is used in full.
When service is discontinued, the water will be turned off. When a tenant stops service, the account is placed in the property owner’s name.
- New residential properties:
For new residential properties without a meter, please submit
Domestic Water Service Request Form (New Meter).
Our mission is to offer our customers with the highest quality of service, delivered with dedication and professionalism. We will exceed our customers’ expectations by anticipating their needs and listening to their requests. Each request will be managed efficiently and honestly to ensure complete customer service. Please help us serve you better by answering the questions on this form.