Start / Stop Domestic Service

Start Domestic Service
Stop Domestic Service
Update Account Information
Request for Account Review
Temporary Construction Meters
Canal Water - Start Service, Add Users, Change Billing Address

All requests are submitted online

If you prefer to submit your request to Coachella Valley Water District by mail, fax or in person, please select the applicable form and print it.

For your protection

CVWD is committed to protecting our customer’s identity.  We do not collect driver’s license information or Social Security numbers, however proof of identity may be required when establishing or changing water services.  If you want a spouse, relative, or third party to have access to your account, please include their information on your request.

Customer Paying Bill at the Customer Service Desk

Start service

Every residential and commercial property requires an application for service.  


Account establishment fee

Coachella Valley Water District assesses a $46 account establishment fee on the first bill to all new accounts. 


Residential accounts

Property owners: All accounts, whether the property is to be rented or leased, must have owner authorization to setup an account.

Tenants: Property owners may authorize tenants to be billed directly, however the owner is responsible for all unpaid charges.  If the property you rent has a new owner, please advise them to submit an owner’s application so that our records are accurate and water service remains on.

Realtors, Brokers, HOA, or Property Managers: Complete the request to start service as a property owner and provide a listing agreement designating that you are the authorized agent for the property owner and are responsible for the water at the property.  A $100 deposit is required to establish service.  Under some circumstances, a hold harmless agreement may be required for third parties.


Commercial accounts

Businesses, office buildings:
A $250 deposit is required to establish service.  The deposit will be held for one year after service is started, and the district shall apply the deposit to the water billing until the deposit is used in full. 


Stop service

When service is discontinued, the water will be turned off.  When a tenant stops service, the account is placed in the property owner’s name.


Other requests


Customer survey

Our mission is to offer our customers with the highest quality of service, delivered with dedication and professionalism.  We will exceed our customers’ expectations by anticipating their needs and listening to their requests.  Each request will be managed efficiently and honestly to ensure complete customer service.  Please help us serve you better by answering the questions on this form.