Start / Stop Domestic Service

For those looking to start / stop canal water service, please see our Canal Service Start / Stop page.

Start Service

Account Establishment Fee

An Account Establishment Fee of $30 will be assessed on all new accounts and will be reflected on the first bill.
Customer Paying Bill at the Customer Service Desk

Residential Accounts

Homes, apartments, condominiums:
  • Property owners: All accounts, whether the property is to be rented or leased, must have owner authorization to setup an account. Please note there are separate forms for residential and commercial service.
  • Tenants: Property owners may authorize their tenants to be billed directly for payment purposes; however, the owner will be responsible for all unpaid charges. Please complete the Tenants application above. CVWD must have contact information for the service address in the event of an emergency.
  • New Residential Properties: For new residential properties without a meter, please use the echosign Domestic Water Service Request Form (New Meter).
  • Realtors, Brokers, HOA, or Property Managers: Complete the application for Property Owners above and provide a listing agreement for the property or other documentation designating that you are the authorized agent for the property landowner and are responsible for the water at the property. A $100 deposit will be required to establish service. Under some circumstances, a hold harmless agreement may be required for third parties.

Commercial Accounts

Businesses, office buildings:
  • New account holders must establish credit worthiness before service can begin. This can be satisfied by showing proof of prior service in the applicant’s name for 12 consecutive months from a previous water provider without being discontinued for nonpayment. If credit worthiness cannot be established, a $250 deposit will be required.

Stop Service / Update Mailing Address

Please allow 48 hours from the date of change request for processing and update. Accounts are not closed or re-opened automatically. It is the responsibility of the account holder to notify our office in writing to discontinue service.
You may also submit a written request by fax, mail, or in person (please allow 48 hours from date received in office for processing):
  • By fax : 760-398-3190
  • By mail:
    Attn: Customer Service
    P.O. Box 1058
    Coachella, CA 92236

Move In / Move Out

  • When service has been discontinued, the water will be turned off. If a renter is being billed and notifies CVWD that they want service stopped, water service will be transferred to the property owner’s name automatically.
  • If you are a renter, please note: If the property you rent has new owners, please advise them to contact our office to transfer the account to assure uninterrupted water service.

Meter Removal or Reduction

To have a meter removed or the size reduced please fill out the following agreement.

Customer Survey

Our mission is to offer our customer's the highest quality of service, delivered with dedication and professionalism. We will exceed our customers' expectations by anticipating their needs and listening to their requests. Each request will be managed efficiently and honestly to ensure complete customer service. Please help us serve you better by answering all of the questions on this form.

We value your opinion! You deserve excellent customer service with every visit or phone call.

Please help us serve you better by answering all of the questions on this form.

For Your Protection

CVWD is committed to protecting its customer’s identity. CVWD does not collect driver’s license information or Social Security Numbers; however, proof of identity may be required when establishing or changing water services. If you would like a spouse, relative, or third party to have access to your account, please add that information to your application.

If you have any questions about the request forms, or need assistance, please contact Customer Service at 760-391-9600.

If you prefer to submit your application by mail, fax or hand deliver it to CVWD, the following applications are available to print: