I currently use Click2Gov to access my CVWD account information. How will I switch to Paymentus?
You will receive an e-mail from Paymentus Corporation, the new vendor for online payment services.  The e-mail will come from billNotif@paymentus.com and will contain the following information you need:

  1. The link to the new customer payment portal;
  2. Your user name (which will be the e-mail address you use to log in to Click2Gov or your e-bill notification e-mail address ); and
  3. A temporary, one-time use password.

Once logged in with the temporary password, you will need to update your password. The CVWD account(s) currently associated with your Click2Gov profile will be in your Paymentus profile, along with AutoPay information, and paperless billing options.  For security purposes, customers will be required to enter any payment methods stored in the wallet feature.

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1. I currently use Click2Gov to access my CVWD account information. How will I switch to Paymentus?
2. When will this change take place?
3. What services will be provided by CVWD’s new online payment service?
4. I am currently on e-billing. Will I continue to receive e-bills?
5. What are the charges to use this service?
6. Will I still get the information that used to come with my paper bill?
7. Is my personal data secure?
8. Why is CVWD making this change?
9. How do I get additional information?