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AMI offers two-way communication between the water meter and CVWD. Readings are taken at a set interval (typically every 15 minutes) and then transmitted to the District’s computer system daily. An AMI endpoint is plugged into the register to transmit the data via radio or cellular signals. CVWD will continue to read the meters manually on a monthly basis for billing purposes.
CVWD is evaluating how effective different AMI solutions may be to meet the needs of CVWD and its customers. Specifically, staff will evaluate how AMI may improve customer service, water use efficiency, billing accuracy, and employee safety.
CVWD received a $100,000 grant from the Bureau of Reclamation to fund part of the AMI pilot project. The grant is a 50% match, meaning the Bureau will match each dollar spent by CVWD up to $100,000. Two of the three vendors participating in the pilot project are doing so at no cost to CVWD. CVWD is using Domestic Water funds to pay for the match portion of the project.
The AMI systems will be installed and evaluated in the field for one year. After one year, the AMI equipment will be uninstalled and returned to the vendor. CVWD staff will continue to review the data after completion of the pilot to evaluate the feasibility of a district-wide implementation.
CVWD selected two communities within two miles of its Operations Building, located at 75525 Hovley Ln E., Palm Desert, CA 92211, to conduct the one-year AMI Pilot project. One-hundred fifty (150) endpoints will be installed in the community of Indian Ridge Country Club and the remaining one-hundred fifty (150) endpoints will be installed in the Palmira and Lantana Estates Communities.
If you have received notice that your property will be a part of the pilot, you may enter your account number into a web query to identify the AMI product installed at your property. You will need to enter their account number and the query will respond with the name of the system installed at the property. Please follow the link below: http://web.cvwd.org/ami/
Badger customer portal
Sensus customer portalCustomers need to enter the security token "Sensus" when registering.
Neptune - WaterSmart customer portal
You may contact CVWD staff via email at AMIPilot@cvwd.org.
All installations for the AMI Pilot Project will be performed by CVWD staff.
Yes, AMI technology is as safe as cell phones, laptops, blue tooth devices and similar technologies. Customer data is securely stored on vendor-hosted cloud-based software.
The existing water meter will be replaced with a new water meter that is fitted with an encoded register. The encoded register will connect to an AMI Endpoint that will transmit data to collectors at CVWD’s facilities. The installation process may take up to 30 minutes at the customer’s property.
Yes, visual reading of the meter will still be available.
CVWD will solicit input from customers on what they like and do not like about the AMI product installed at their property. Feedback from customers on the value of having near-real time access to their water consumption data, ease of use of the customer portals and dashboards will provide CVWD with valuable feedback. CVWD will use feedback to evaluate whether and how to pursue implementation of AMI district-wide.
The AMI customer portal is for informational purposes only, official billing statements and online payments must be made through Paymentus at https://ipn2.paymentus.com/cp/cvwd
The process involves setting up your account, testing your meter and delivery valves to determine any further work that must be done on our part prior to delivering your first order. We will make sure that all valves and your meter are working properly. We will review specifics regarding how your meter measures water. We will go over what type of crop you will be watering and work with you to determine the most accurate amount of water necessary.
When there is more than 1 user on a meter, each has a designated delivery point from which they irrigate. A short delivery is the closest acreage next to the meter. The district’s responsibility is 3 feet downstream of the short delivery valve. An intermediate delivery is located off of the long delivery and is used to irrigate the next acreage downstream of the meter. The district’s responsibility is also only 3 feet downstream of the intermediate valve. A long delivery is used to irrigate the furthest acreage to the south of the meter. The district’s responsibility is up to 1,300 feet from the long delivery valve. Any delivery lines or field valves past the points mentioned above will be the user’s responsibility.
The canal distribution system was constructed and engineered to follow the natural slope of the land to allow the free flow of water in the direction of the force of gravity. Irrigation pumps are used to deliver water to elevated areas within the availability zones.
An emergency off is when a user calls in and needs their water turned off immediately. Once the district is notified that an emergency off has been requested, a zanjero will promptly make his way to the meter and turn it off.
The new coronavirus disease, COVID-19, does not present a threat to the safety of your drinking water. COVID-19 is transmitted person-to-person, not through water, according to the Centers for Disease Control and Prevention.
CVWD delivers naturally filtered groundwater to its customers from deep-water wells installed (drilled) in local aquifers. Chlorine used to kill viruses, including coronaviruses, as well as bacteria and other pathogens is added to your tap water as a precautionary disinfectant.
CVWD’s staff continuously monitors the public water systems and they collect samples that are tested in CVWD’s state-certified laboratory to ensure tap water meets or surpasses all state and federal drinking water regulations.
CVWD maintains an extensive system of reservoirs, water treatment plants and pipelines to deliver safe and reliable water service to customers. The system includes multiple layers of redundancy to ensure continued deliveries, even during a disruption.
CVWD has an Emergency Response Team and existing protocols for situations such as a pandemic. A task force is also meeting regularly to discuss preparedness and protocol tactics.
In addition, CVWD has taken several steps to protect the health of its employees by minimizing potential exposure to avoid widespread impacts to our workforce.
Lastly, CVWD’s task force has ensured it has the necessary backup equipment, essential supplies and treatment chemicals in the event of disruptions to the supply chain for these items.
We want to reassure you that your tap water is both safe to drink and reliable. There is no reason to believe that COVID-19 will have any impact on the local water supply.
One of the primary ways to minimize the spread of this disease is to practice social distancing and reduce unnecessary outings. The public is encouraged to stay home, and avoid panic shopping and stockpiling bottled water. CVWD’s tap water remains high quality and available.
Drinking water provided by CVWD meets all federal and state water quality standards. Water filters may change the taste of tap water, but they are not necessary.
Be cautious of any salesperson who claims that CVWD sent him or her to test your water. CVWD would never send a salesperson to your home. Also be wary of those who test your water and claim that your water quality is unsafe.
CVWD offices are closed to the public following public health recommendations but we are still working to support our customers online and by phone.
We encourage our customers to manage their accounts online as most service-related needs can be requested online or by calling (760) 391-9600. We also ask anyone doing business with the CVWD to do so by telephone, email, or online at www.cvwd.org.
CVWD allocates a reasonable amount of water based on each customer’s needs and does not fine customers for water use.
Residential water budgets include an indoor budget and an outdoor budget. The monthly indoor water budget (tier 1) for CVWD customers is about 6,000 gallons of water per household, which is equal to 50 gallons of water per person, per day for a family of four.
Customers can request a larger indoor water budget if more people live in your home by calling (760) 391-9600.
Outdoor water budgets (tier 2) are calculated individually for all residential and large landscape customers.
Learn more about CVWD rates.
Here are some tips on how to be more water efficient inside and outside your home.
EPA: “Americans can continue to use and drink water from their tap as usual.” Learn more at www.epa.gov
CDC: “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.” Learn more at www.cdc.gov
Visit our Publications page to find CVWD’s Water Wise at Home guide for tips on how to find a leak, and a video on how to read your water meter to detect if you have a leak. District Publications
If you need assistance, please call us at 760-391-9600 Monday through Friday, 8:00 a.m. to 5:00 p.m., or email your question to us at CustomerService@cvwd.org.
Call CVWD at 760-391-9600 so that we can review your bill with you.
Here is an explanation of some common CVWD charges you may see on your tax bill. How to Read Your Tax Bill (PDF)
As of now, there are no restrictions on the what days you are allowed to water.
As of now, there are no restrictions on the length of time you may run your sprinklers, but we encourage you to use our Drought Watering Guide.
Once logged in with the temporary password, you will need to update your password. The CVWD account(s) currently associated with your Click2Gov profile will be in your Paymentus profile, along with AutoPay information, and paperless billing options. For security purposes, customers will be required to enter any payment methods stored in the wallet feature.
CVWD is pleased to offer our customers an easier way to pay bills and manage your account as part of our ongoing efforts to provide excellent customer service. Many customers have expressed a desire for a new payment portal that includes a more user friendly format, online copies of bills, cleaner e-bill messages, and improved e-billing options. This new service meets those needs.
For additional information, or if you have any questions, please e-mail CustomerService@cvwd.org or call our Customer Service Department at (760) 391-9600 Monday – Friday from 8:00 a.m. to 5:00 p.m.
Level 2 mandatory demand reduction actions include, but are not limited to:
The demand reduction actions went into effect when the Board of Directors adopted Resolution 2022-27 on June 14, 2022. To review all demand reduction actions in effect, please visit CVWD’s “Drought Updates” page.
The State’s emergency regulation defines “Non-functional Turf” as:
“[T]urf that is solely ornamental and not regularly used for human recreational purposes or for civic or community events. Non-functional turf does not include sports fields and turf that is regularly used for human recreational purposes or for civic or community events.”
The State’s emergency regulation prohibits the use of potable water to irrigate non-functional turf only at CII sites. The state’s emergency regulation defines CII as:
“[C]ommercial water users, industrial water users, and institutional water users as respectively defined in Water Code, section 10608.12, subdivisions (e), (i), and (j), and includes homeowner’s associations, common interest developments, community service organizations, and other similar entities but does not include the residences of these entities’ members or separate interests.”
No, per the State’s definition of CII, the prohibition does not apply to residential properties and residential customers may continue to irrigate turf, subject to CVWD’s demand reduction actions in effect. This prohibition does not include residential properties within a homeowner’s association.
The prohibition only applies to CVWD customers that receive potable water through the domestic water system. Therefore, non-functional turf irrigated by private wells, recycled water, or canal water are not impacted by the State’s emergency regulation, or CVWD Resolution 2022-27. However, all customers, regardless of water source, are encouraged to conserve 15% based on their 2020 consumption.
[Yes, the prohibition does not apply to residential lawns, or any turf regularly used for human recreational purposes, such as community spaces, or sports fields and other turf spaces used for recreation or events.] Also, the regulation does not ban the irrigation of trees or other non-turf plantings.
Additionally, turf may be exempt from the prohibition if the owner or manager demonstrates to CVWD that the turf meets two requirements established by the state, that 1) the turf species has a plant factor of 0.3 or less; and 2) the turf is irrigated in a way that uses low levels of water (less than 40% of reference evapotranspiration).
Yes, the emergency regulation allows for the continued irrigation of trees and non-turf plantings even if non-functional turf, such as turf under trees, will receive water. While permitted, CVWD encourages all customers to review irrigation systems and install systems that are efficient and comply with CVWD’s Ordinance 1302.5 Landscape and Irrigation System Design Criteria. Customers may be eligible for rebates to offset a portion of the cost to upgrade irrigation systems.
The emergency regulation is in effect as of June 10, 2022, and will remain in effect for one year, unless the State Water Resources Board modifies it, readopts it, or ends it before then.
Yes, but only to non-functional turf on property that the HOA owns, not residences. An individual homeowner’s property is considered residential, whereas property owned and maintained by an HOA is considered the same as landscapes owned and maintained by CII. Therefore, the prohibition does not prevent homeowners from irrigating turf; it prohibits the irrigation of non-functional turf (with potable water) on property the HOA owns. However, the prohibition does not apply to turf that is regularly used for recreation and community activities.
An HOA should review areas of turf that it maintains, consult with residents, and determine whether the turf is functional or not. CVWD may defer to the HOA’s determinations; however, CVWD retains the authority to enforce the irrigation ban if there is a documented violation. HOAs are encouraged to contact CVWD to request assistance with a site assessment.
You can report water waste violations directly to CVWD online using CVWD’s water waste form found cvwd.org/waterwaste. You may also report violations to the State Water Resources Control Board at SaveWater.CA.gov.
CVWD may enforce the prohibition by issuing warning letters or conservation orders, and imposing fines (up to $500 per day) for noncompliance.
CVWD will communicate the prohibition to affected customers. The state emergency regulation makes violations of the prohibition an infraction, which CVWD is authorized to enforce. In addition, anyone may report water waste, including irrigation of non-functional turf on a commercial, industrial, or institutional property to the State Water Resources Control Board at SaveWater.CA.gov. The SWRCB may use its enforcement authority to respond to violations of the emergency regulation.
La nueva enfermedad coronavirus, COVID-19, no representa una amenaza a la seguridad del agua para beber. Según los Centros de Control y Prevención de Enfermedades, COVID-19 se transmite de persona a persona, no por medio del agua.
CVWD entrega a sus clientes agua subterránea filtrada de forma natural que proviene de pozos profundos instalados (perforados) en acuíferos locales. Como medida preventiva desinfectante al agua potable se le agrega cloro, que se utiliza para matar virus incluyendo el coronavirus al igual que bacteria y otros patógenos.
Empleados de CVWD continuamente monitorizan los sistemas de agua públicos y recogen muestras que son analizadas en el laboratorio de CVWD, el cual está certificado por el estado, para asegurar que el agua del grifo cumpla o supere todas las normas estales y federales del agua potable.
Para proveer el servicio de agua seguro y fiable a sus clientes, CVWD mantiene un extenso sistema de reservorios, plantas de tratamiento de agua, y tuberías. El sistema incluye múltiples capas de redundancia para asegurar la continua entrega, incluso durante una interrupción.
CVWD cuenta con un equipo de respuesta de emergencia y existentes protocolos para situaciones tal como lo es una pandemia. Un grupo de trabajo especial también se reúne periódicamente para analizar el estado de preparación y tácticas de protocolo.
Además, CVWD ha tomado varias medidas para proteger la salud de sus empleados reduciendo la posible exposición al minino para evitar repercusiones generalizadas a nuestra fuerza laboral.
Por último, el grupo de trabajo especial se ha cerciorado que exista el equipo de respaldo, suministros esenciales, y químicos para tratamiento en el evento de una interrupción en la cadena de suministros de estos artículos.
Queremos asegurarle que el agua del grifo es segura para beber y fiable. No hay razón alguna para creer que COVID-19 tendrá algún impacto en el suministro del agua local.
Una de las principales maneras para minimizar la propagación de esta enfermedad es la práctica del distanciamiento social y reducir las salidas innecesarias. Se le anima al público que permanezca en casa, y evite la compra por pánico y el almacenamiento de agua embotellada. El agua potable de CVWD continúa siendo de alta calidad y disponible.
El agua para beber que CVWD provee cumple con todas la normas federales y estatales de calidad del agua. Los filtros pueden cambiar el sabor del agua del grifo, pero no son necesarios.
Tenga cuidado con cualquier vendedor(a) que pretenda decir que fue enviado por CVWD para analizar su agua. CVWD nunca enviará un vendedor a su hogar. También sea cauteloso con aquellos que analicen su agua y afirmen que la calidad del agua no es segura.
Las oficinas de CVWD están cerradas al público por las recomendaciones de salud pública, pero continuamos trabajando para servir a nuestros clientes por internet y por teléfono.
Le urgimos a los clientes a que manejen sus cuentas en nuestro sitio web ya que la mayoría de las necesidades de servicio pueden llevarse a cabo en línea o llamando al (760) 391-9600. También le pedimos todos aquellos que estén en negocios con CVWD que lo hagan por teléfono, correo electrónico o en línea en www.cvwd.org.
CVWD asigna una cantidad razonable de agua que se basa en la necesidad de cada uno de los clientes, y no multa a los clientes por el uso del agua.
Los presupuestos del agua residenciales incluyen un presupuesto para dentro de la casa, y un presupuesto para afuera de la casa. El presupuesto mensual para dentro de la casa (Tarifa 1) para los clientes de CVWD es aproximadamente 6,000 galones de agua por vivienda, lo que equivale a 50 galones de agua por persona; por día, para una familia de cuatro.
Si más de cuatro personas viven en su vivienda, los clientes pueden pedir un mayor presupuesto para dentro de la casa. Llamando al 760-391-9600.
El presupuesto para afuera de la casa (Tarifa 2) son calculados individualmente para todos los clientes residenciales y de paisajes grandes.
Conozca más acerca de las tarifas de CVWD.
• Únicamente utilice la lavadora de ropa y la de trastes cuando estén llenas.
• Cierre la llave del agua mientras se cepilla los dientes o si le es posible mientras se lava las manos.
• Revise sus llaves e inodoros por escapes y repárelos.
• Reduzca el flujo de agua de la llave a la mitad instalando un económico dispositivo de aireación. Puede comprar aireadores en ferreterías locales. También puede conservar agua reduciendo la presión del agua. Para reducir la presión del agua puede cerrar un poco la válvula de suministro de agua de la llave que se encuentra debajo del fregadero.
• Acorte sus duchas por unos minutos o instale una cabecilla de consumo de agua eficiente en la regadera.
• En vez de que deje la comida debajo del chorro de agua para descongelarla, mejor descongélela dentro del refrigerador.
• Ajuste los aspersores según la temporada. Utilice nuestra guía de riego para ver los tiempos de riego recomendados.
• Utilice la escoba en lugar de utilizar la manguera del jardín para limpiar patios, banquetas, y cocheras en acuerdo a la ley estatal. Una típica manguera de jardín de 5/8” puede utilizar de 12 a 15 galones por minuto.
• De acuerdo con la ley del Estado, mantenga sus aspersores apagados por aproximadamente 2 a 3 días después de considerable lluvia o aguacero.
• Para evitar la pérdida de agua por evaporación, riegue temprano por la mañana o por la tarde, especialmente durante el clima de temperaturas más altas.
• Apague los aspersores en días ventosos para evitar el desperdicio de agua. El soplo del viento retira el agua de la planta y causa que se evapore más rápidamente.
• Remueva las yerbas antes de que le roben valiosa humedad y nutrientes que deben ir a sus plantas.
• Use mantillo (mulch) para ayudar a que las plantas retengan agua; Mejora la eficiencia de agua creando insolación a la tierra, mejora su estructura, restringe el crecimiento de yerbas, evita endurecimiento de tierra, y reduce la necesidad de cultivo. Los mantillos (mulches) están formados de materias orgánicas tales como cortezas de árboles molidos, aserrín de secoyas y compost.
• Ajuste su cortadora de césped para que corte más alto, el césped largo retiene la tierra húmeda por más largo tiempo.
EPA: “Los americanos pueden continuar usando y bebiendo agua del grifo como siempre.”: Por EPA (por La Agencia de Protección Ambiental).” www.epa.gov
CDC: “El virus COVID-19 no ha sido detectado en el agua para beber. Métodos de tratamiento de agua convencionales que utilizan filtración y desinfección, tales como la mayoría de los sistemas del agua municipales deben remover o inactivar el virus que causa COVID-19.”: Por CVC (por Centros para el Control y Prevención de Enfermedades). Conozca más en www.cdc.gov
In addition, CVWD is facing an estimated $250 million in capital costs associated with the state’s new chromium-6 drinking water standard. CVWD is pursuing low-interest financing (State’s Drinking Water State Revolving Fund) to help keep costs and rates as low as possible. Successfully obtaining this type of financing requires a long-term revenue plan. Although the long-term plan outlines five years of increases, those proposed rates will need to be re-evaluated and approved each year by the Board of Directors following additional public input.
Agricultural reuse refers to recycled water used in an agricultural setting. Municipal water is treated and used again, employing practical and efficient processes to meet specific quality standards for the intended end use.
CVWD has been providing recycled water to customers since 1969.
A designated recycled water on-site supervisor is required to attend training at CVWD at least once every three years.
No. Existing below-ground pipes do not need to be retrofitted to purple pipes when a site switches to recycled water. However, above-ground fixtures, such as irrigation valves and control boxes, must be labeled and tagged with purple. All newly installed or repaired pipes must be the appropriate color purple.
Yes, all areas where recycled water is in use that are accessible to the public shall be posted with signs that are visible to the public, in size no less than 4 inches high by 8 inches wide, that includes the following wording: "RECYCLED WATER - DO NOT DRINK."
CVWD has served as a steward of the Coachella Valley’s groundwater resources for more than 100 years. Ensuring that a reliable supply of water is available for the Valley’s future families and businesses is a cornerstone of the CVWD’s mission to the communities it serves.
The Replenishment Assessment Charge, or RAC, is a key component of the Indio Subbasin Water Management Plan Update and Mission Creek Water Management Plan Update, blueprints for ensuring there is a reliable and sustainable long-term supply of high quality water for the Coachella Valley. The RAC generates revenue from large groundwater producers, such as water agencies, golf courses, and agriculture to fund the replenishment of groundwater with imported water. The RAC also funds important projects and programs to protect and conserve groundwater supplies and reduce groundwater pumping. This includes the expansion of the canal water delivery system to reduce or eliminate groundwater pumping for non-potable uses like agricultural, golf course, and landscape irrigation.
For many years, the amount of water used from the aquifer has exceeded the natural replenishment of the aquifer. This imbalance caused an “overdraft” of the Coachella Valley groundwater basin. Overdrafting a groundwater basin causes water levels to drop and can have serious consequences, including increased pumping costs for all water users, land subsidence and water quality issues. The 2022 Indio Subbasin Water Management Plan Update and Mission Creek Water Management Plan Update guide CVWD in its efforts to eliminate overdraft and comply with the Sustainable Groundwater Management Act (SGMA). Replenishing the aquifer with imported water is a critical means for achieving this.
RAC payers are those entities that use a well or multiple wells that collectively pump more than 25 acre-feet of water from the aquifer in any year. This is the equivalent of 8,146,275 gallons of water in any year.
Examples of RAC payers include public water system purveyors including the Coachella Valley Water District, and entities that own, lease or operate farms, nurseries, golf courses or large irrigated areas (about 5 acres) where their wells produce more than 25 acre-feet of groundwater in any year.
If you don’t have a private well, or you pump 25-acre feet or less of water from the aquifer in a year, you don’t pay the RAC. You would be required to pay the RAC in the future if you begin to use a well or other facility to produce that much water.
Within the service boundaries of CVWD there are three Areas of Benefit where RACs are imposed. The district sets a different rate for each Area of Benefit based on the costs of the specific replenishment projects and programs provided in each area.
The RAC is charged on a per acre-foot of pumped groundwater basis. The current RACs in each Area of Benefit are:
CVWD strives to control costs and make prudent investments to provide the highest level of service and value to our customers. To do so, CVWD maintains a long-range financial plan that is updated on a regular basis to capture all of its costs, identify opportunities for reducing cost increases, and ensure that sufficient revenues are available to provide groundwater replenishment services. The goal is to develop rates that treat customers fairly, reflect the proportional costs of service, and maintain financial stability.
RAC increases reflect rising costs to CVWD of replenishing the aquifer with imported water supplies, including imported water costs and operational and maintenance costs for groundwater replenishment facilities. RAC increases also cover the costs of capital investments for infrastructure that are necessary to replenish the basin and implement source substitution programs that reduce groundwater pumping. In the West Whitewater River Subbasin AOB, this includes the construction of Phase 2 of the Palm Desert Groundwater Replenishment Facility that will allow CVWD to increase the use of Canal water for replenishment. In the East Whitewater River Subbasin AOB, this includes source substitution through a direct connection to the Mid Valley Pipeline and the Oasis In-Lieu Project.