COVID-19 Updates

We are committed to providing safe, reliable water and wastewater services to meet your public health and safety needs during this difficult period. Our thoughts are with everyone who has been impacted.

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Your tap water is safe to drink
We want to reassure you that your tap water is both safe to drink and reliable. There is no reason to believe that COVID-19, also known as the coronavirus, will have any impact on the local water supply. 

Read our Frequently Asked Questions (FAQs) below for information regarding water supply and COVID-19. Email questions to publicinfo@cvwd.org or call (760) 398-2651. 

Download a FAQs flyer in English or in Spanish

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CVWD offices are closed to the public following state recommendations but we are still working to support our customers by phone, email, or online.  

Apply for service, stop service, update account information or pay your bill

Start or stop service online, manage your account or pay your bill anytime. You can also view billing and payment history, set up autopay, establish notifications. 

Pay your bill using our automated telephone system at anytime by calling
(760) 391-9600 and selecting option 1. 

Leave payments in the drop box

Palm Desert – Water Way entrance at 75525 Hovely Lane East

Coachella – Tyler Street entrance at 51501 Tyler Street

Email service-related questions to CustomerService@cvwd.org or call
(760) 391-9600.

Apply for and submit rebates online 

Apply for rebates online and submit rebate applications by email at WaterConservation@cvwd.org. Give us a call if you have any questions at
(760) 398-2651 and ask to speak with someone in Water Management.

All events & tours have been canceled until further notice

Out of an abundance of caution for our community, CVWD employees, customers and visitors, CVWD has canceled all public outreach events and tours until further notice. Sign up for email notifications for information on future events and tours. 

How to participate in Board Meetings from home

In an effort to protect public health and prevent the spread of COVID-19 (Coronavirus), and in accordance with the Governor’s Executive Order N-29-20, the public may view board meetings online as there will be no public location for attending in person until the order is lifted. The meetings will be live streamed online and can be accessed the Board Agendas page.

Members of the public who wish to comment on any item within the jurisdiction of the District or on any item on the agenda, may submit comments by emailing the clerk of the board, Sylvia Bermudez at sbermudez@cvwd.org on or before 4 p.m. on Monday, April 13, 2020 for the April 14 board meeting. Comments will become part of the board meeting record.

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Helpful links from other organizations

Centers for Disease Control and Prevention - Drinking Water

US Environmental Protection Agency - Drinking Water

Water and science activities for kids, families and teachers 


CVWD has a variety of free activity books for kids available upon request

CV Water Counts has a variety of fun and educational activities for teachers, parents and kids at cvwatercounts.com/play.

Discover the role that water plays in our lives with this interactive website, discoverwater.org

Here is a list of 27 websites with links and descriptions for water-related online learning.

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