Welcome New Customers

Customer Paying Bill at the Customer Service DeskWelcome to the Coachella Valley Water District. When you turn on the faucet, you will be receiving high quality drinking water pumped from the valley’s underground aquifer. The water is treated, tested and delivered to more than 113,000 homes and businesses across the Coachella Valley. CVWD’s responsibility to the community doesn’t end there. With a work force of approximately 500 employees and a service area of 1,000 square miles, we also provide Colorado River water to farmers and golf courses in the east valley, collect wastewater from homes and businesses and treat and recycle the water at six facilities throughout the valley. We also offer regional stormwater protection and manage a groundwater replenishment program.

For assistance please contact us.

For some important information about your new service visit Water Rates, Watering Guide, Payment Options, Rebates and Stay Connected.

Welcome Documents

Welcome Letter from CVWD Opens in new windowWelcome Letter from CVWDWere Serious About Saving Opens in new windowWe’re Serious About SavingFrequently Asked Questions about your new water rates Opens in new windowFrequently Asked Questions 
about your new water rates
Landscape Rebates and Discounts Flyer 2020-1 Opens in new windowLandscape Rebates Page

CVWD Annual Review 2022-2023 Opens in new windowAnnual Review 2022-23		Landscape Rebates and Discounts_Indoor 2020 Opens in new windowIndoor Rebates Page

Welcome to CVWD Guide Opens in new window

Welcome to CVWD: A guide to our services 
Water Wise At Home A guide to finding leaks brochure cover Opens in new windowWater Wise at Home: A guide to finding leaks brochure

The Story of the Coachella Valley Water District Opens in new windowThe Story of the Coachella Valley Water District history book
To order visit the CVWD Store



  1. How do I know my water meter is working correctly?
  2. How is my water use determined?
  3. What can cause an unusually high water bill?
  4. How can I read my meter to determine if there is a leak?
  5. I'm having difficulty paying my water bill online. Where can I get help?
  6. What can I do if I believe my water usage billing is in error?
  7. How do I read my tax bill?
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