I was told there is a surge in the line, what does that mean?
A surge is caused by a change in the flow of water, pressure, air in the line, etc. the end result will be inconsistent deliveries to the meter. For example, in one instance you may receive 150" for a few seconds and then drop down to 50" as this surge moves back and forth through the lateral line. A surge will work its way out of the line over a period of hours however the adjustments to the lateral will cause the surge to continue for a longer period of time.

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1. Why am I unable to order a 12-hour for today?
2. How many gallons of water are in an acre-foot?
3. Are there conversion formulas to assist with CFS (cubic feet per second) water calculations?
4. How do I read my meter?
5. What types of services charges will I incur?
6. How do I know how much water to order if it’s my first time?
7. I was told that a zanjero will be coming out to my meter? What or who is a zanjero?
8. How long does it take to receive my water once the zanjero opens the meter?
9. I was told that my meter has been prorated for today’s order. What does that mean?
10. How much water can I order if I use a pump?
11. What is a meant by a short, long, and intermediate delivery?
12. What are the drawbacks of a 12-hour order vs. the benefits of 24-hour order?
13. I was told there is a surge in the line, what does that mean?
14. Will I be informed whenever the distribution system requires maintenance?
15. If my meter doesn’t register, do I still get charged for using water?
16. Can you give me a brief history of the canal distribution system and how it functions?
17. Why am I not allowed to “work” my own meter?
18. What is a split order?
19. What is an emergency off?
20. Is there such thing as an "emergency on"?
21. If I request a non-emergency off or an unscheduled on, how long do I have to wait for the task to be completed?
22. How much water am I allowed to order?