Why am I unable to order a 12-hour for today?
If you need to place a same day order there will be an extra charge involved (the order will be considered an “unscheduled on”) and we cannot guarantee a 12-hour order for that same day. We have delivery restraints due to lateral flow capabilities. If you are ordering water for the next day then you can place the order online. Orders for the next day should be placed by 11 a.m. the day prior so that we may accurately manage water needs for all users.

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1. Why am I unable to order a 12-hour for today?
2. How many gallons of water are in an acre-foot?
3. Are there conversion formulas to assist with CFS (cubic feet per second) water calculations?
4. How do I read my meter?
5. What types of services charges will I incur?
6. How do I know how much water to order if it’s my first time?
7. I was told that a zanjero will be coming out to my meter? What or who is a zanjero?
8. How long does it take to receive my water once the zanjero opens the meter?
9. I was told that my meter has been prorated for today’s order. What does that mean?
10. How much water can I order if I use a pump?
11. What is a meant by a short, long, and intermediate delivery?
12. What are the drawbacks of a 12-hour order vs. the benefits of 24-hour order?
13. I was told there is a surge in the line, what does that mean?
14. Will I be informed whenever the distribution system requires maintenance?
15. If my meter doesn’t register, do I still get charged for using water?
16. Can you give me a brief history of the canal distribution system and how it functions?
17. Why am I not allowed to “work” my own meter?
18. What is a split order?
19. What is an emergency off?
20. Is there such thing as an "emergency on"?
21. If I request a non-emergency off or an unscheduled on, how long do I have to wait for the task to be completed?
22. How much water am I allowed to order?