The Coachella Valley Water District (CVWD) has launched a new website designed to improve customer service and highlight government transparency.
The new website launched today at www.cvwd.org features a completely new design that makes key pieces of information, such as how to pay your bill or how to report water waste, easy to find. Such frequently sought information is highlighted using eye-catching graphic icons and clear language.
The structure of the new website is devised to make navigation easier. Important pages can be accessed from multiple starting points, for example. A search window is prominently displayed on the homepage.
The website provides a wealth of information on such subjects of high interest as the district’s conservation programs, water-use restrictions during the drought and employment opportunities. By choosing “select my language” on any page, users can instantly translate the website into any of six languages including Spanish.
“This new website supports our commitment to providing the best service possible to our customers,” said Jim Barrett, CVWD general manager. “It reflects the value that our customers place on timely access to information and to managing their accounts.”
The Coachella Valley Water District is a public agency governed by a five-member board of directors. The district provides domestic and irrigation water, agricultural drainage, wastewater treatment and reclamation services, regional storm water protection, groundwater management and water conservation. It serves approximately 108,000 residential and business customers across 1,000 square miles, located primarily in Riverside County, but also in portions of Imperial and San Diego counties.
News Release ContactsHeather Engel, firstname.lastname@example.org, Ext. 2353Diane Carmony, email@example.com, Ext. 2315