Posted on: December 6, 2016

CVWD and United Way team up to help limited-income customers pay their water bills

H2O Help logo

Coachella Valley Water District (CVWD) is pleased to announce it is partnering with United Way of the Desert to launch the new Help2Others Customer Assistance Program to provide a financial assistance to low-income water customers.

Starting Jan. 1, CVWD water customers who meet eligibility requirements can receive a one-time credit of $50 on their water bills. In instances where the credit exceeds the amount of the bill, remaining, unused funds will be applied to the next bill. Customers can reapply for the credit every 12 months.

This new program will be funded primarily through charitable donations, as well as funds from the sale of scrap metal and CVWD's book, Lush & Efficient Landscape Gardening in the Coachella Valley. All donations will go directly to United Way of the Desert, which will manage the program and determine participant eligibility.

"This new program is a positive collaboration with United Way of the Desert to help customers in dire need. It also provides businesses and community members an opportunity to make a tax-deductible financial contribution to help their neighbors with their water bill," said General Manager Jim Barrett.

CVWD is a not-for-profit California Special District prevented by the state Constitution from providing senior and other low-income customers with lower, subsidized rates. However, there are provisions that allow CVWD to use donations or other non-rate revenue for customer assistance.

Anyone wishing to donate to the program can do so with a credit card at United Way of the Desert's website,, or by mailing a check to United Way of the Desert with the designation to CVWD Help2Others Customer Assistance Program to:

United Way of the Desert
CVWD Customer Assistance Program
73710 Fred Waring Drive, Suite #104
Palm Desert, CA 92260

For more information about the program, visit

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